Privacy policy

Last updated: 30 January 2026

The London Vet Behaviour Clinic ("LVBC", "we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or interact with us online, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Data Controller: The London Vet Behaviour Clinic
Website: https://www.thelondonvet.com
Email: info@thelondonvet.com

We are the data controller responsible for your personal data.

2. Personal Data We Collect

We may collect and process the following types of personal data:

  • Identity data: name, title

  • Contact data: email address, telephone number

  • Professional or client data: information you choose to provide via enquiry forms (e.g. reason for contact)

  • Technical data: IP address, browser type and version, time zone setting, operating system

  • Usage data: information about how you use our website

  • Marketing preferences: your communication preferences where relevant

We do not knowingly collect personal data from children via our website.

3. How We Collect Your Data

We collect data in the following ways:

  • When you complete a contact or enquiry form

  • When you email us directly

  • When you book or enquire about services via linked scheduling tools

  • Automatically, through cookies and similar technologies when you browse our website

4. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we use your data to:

  • Respond to enquiries and communicate with you

  • Provide information about our services

  • Manage bookings and administrative processes

  • Improve and optimise our website

  • Comply with legal or regulatory obligations

We do not sell your personal data to third parties.

5. Legal Bases for Processing

Under UK GDPR, the lawful bases we rely on include:

  • Consent: where you have explicitly consented (e.g. contacting us via a form)

  • Contract: where processing is necessary to take steps prior to entering into a contract

  • Legitimate interests: for running and improving our business, where these interests are not overridden by your rights

  • Legal obligation: where we must comply with the law

6. Cookie Policy

Our website uses cookies and similar technologies to help the site function properly, understand how visitors use the site, and improve user experience.

What are cookies?

Cookies are small text files placed on your device when you visit a website. They help websites recognise your device and remember information about your visit.

Types of cookies we use

  • Strictly necessary cookies: required for the website to function correctly and cannot be switched off.

  • Analytics cookies: allow us to understand how visitors interact with the website so we can improve performance (for example, Google Analytics). These cookies collect information in an anonymised form.

  • Functional cookies: may be used to remember preferences where applicable.

Managing cookies

You can control or disable cookies through your browser settings at any time. Please note that disabling some cookies may affect the functionality of the website.

Where required, we will request your consent before placing non-essential cookies on your device.

7. Third‑Party Services

We use trusted third‑party platforms to support our website and service delivery. These include:

  • Website hosting providers to operate and maintain our site

  • Analytics services such as Google Analytics to understand website usage

  • Online booking and scheduling platforms (including Acuity Scheduling, operated by Squarespace) to manage enquiries and appointments

These providers act as data processors and only process personal data on our instructions. We ensure appropriate data protection agreements are in place and that these providers comply with UK GDPR requirements.

Some providers may process data outside the UK. Where this occurs, appropriate safeguards (such as UK-approved standard contractual clauses) are used.

8. Data Security

We have appropriate technical and organisational measures in place to protect your personal data against loss, misuse, unauthorised access, disclosure, alteration, or destruction.

Access to personal data is limited to those who have a genuine business need to know.

9. Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.

When data is no longer required, it will be securely deleted or anonymised.

10. Your Data Protection Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request erasure of your data

  • Object to or restrict processing

  • Request data portability

  • Withdraw consent at any time (where applicable)

To exercise any of these rights, please contact us at info@thelondonvet.com.

11. Complaints

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

We would appreciate the opportunity to address your concerns first.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, with the updated date shown at the top.

Please check back periodically to stay informed about how we protect your information.

If you have any questions about this Privacy Policy or how we handle your data, please contact us at info@thelondonvet.com.